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Legal

Privacy Policy

Last updated: 1 January 2025

1. Introduction

Welcome to The Chill Deal Lebanon ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information we collect

Information you provide directly

We collect information you voluntarily provide, including:

  • Name, email address and phone number when you register or contact us
  • Billing and payment information when you purchase a deal
  • Profile information such as username and preferences
  • Feedback, reviews and messages you send us

Information collected automatically

When you visit our site, we automatically collect certain information, including:

  • IP address and browser type
  • Pages visited, time spent on pages and links clicked
  • Device type, operating system and language settings
  • Cookies and similar tracking technologies

3. How we use your information

We use the information we collect to:

  • Process transactions and send related information such as confirmations and invoices
  • Provide, maintain and improve our services
  • Send promotional communications with your consent
  • Respond to customer service requests and support
  • Monitor and analyse usage trends to improve user experience
  • Detect and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations under Lebanese law

4. Cookies and tracking technologies

We use cookies and similar tracking technologies to track activity on our site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our site may not function properly.

Types of cookies we use:

  • Essential cookies: required for the site to function
  • Analytics cookies: help us understand how visitors use the site
  • Marketing cookies: used to deliver relevant advertisements

5. Sharing your information

We do not sell, trade or rent your personal information to third parties. We may share your information in the following circumstances:

  • With business partners: to fulfil the deals and services you purchase
  • Service providers: who assist us in operating our website and conducting our business
  • Legal requirements: when required by law or to protect the rights of The Chill Deal
  • Business transfers: in connection with a merger, acquisition or sale of assets

6. Data security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at info@thechilldeal.com.

8. Third-party links

Our website may contain links to third-party websites. We have no control over the content, privacy policies or practices of any third-party sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children's privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact us

If you have questions or concerns about this Privacy Policy, please contact us: